1.Company proflie
Qingdao High-Class Service Import & Export Co., Ltd. is located in the beautiful coastal Qingdao city, which is also famous for woodworking machinery. We are professional in providing Chinese leading woodworking machinery products, whole-factory solutions and excellent services. Now, we are engaged in offering woodworking machinery,
metal working machinery, packing machinery,
WPC machinery and corresponding spares parts and raw materials. Our company has own professional technical team to make sure the perfect import and export service system run well. With years of experience, we have established long and strong business relationships with more than10 professional distributors all over the world. We are the sole buying agent of customers from Russia, the Middle East, South Africa and Brazil. We always welcome partners to join us and develop the business together. Under the guideline of "High Class Service", we would like to continue providing the best service for customers who need machinery. In accordance with the principle of mutual benefit, we are going to have a pleasant corporation.
2.Our after-sale service
1. We respect your feed back after receiving the goods.
2. Tracing the working condition by email per month.
3. 24 hours technical support by email, call, video.
4. English CD and manual for machine using and maintainance.
5. Whole machine one year warranty.
6. Whole life warranty.
7. Engineers available to serve and train overseas, but your side should pay all the expense.
3.FAQ
List some questions below we think you may want to know, if you have more doubts, we are right here to help you.
1. Can we visit your factory?
We do welcome our new and regular friends come here to have a visit. Besides, we would send you
2.If we donot know how to use the machine,can you teach us?
Yes,we will ,if you come to China,we will offer you free training until you can use machine freely.
3.How about your after-sales service?
We offer you 24 hours service phone,skype or MSN.
4.How about your guarantee period?
One year and during the time,if you have any questions ,we will solve it for free.
5.How to maintenance the CNC Router?
a. First cut the power when maintain the machine. When check work must open the power, need the professional electrician to do this check work.
b. Repair and replacement the parts, please first confirm the specifications of the technical.
c. Regular clean the cooling system.
d. Should always monitor the voltage and electricity grid of the CNC Router.
e. Prevent the dust into the machine.
6. What's your payment term?
30% advance payment and the balance payment should be paid before delivery but after inspection.